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Frequently Asked Carpet & Uhplostery Cleaning Questions


Tru-Steam Carpet & Upolstery Cleaning FAQ. Here at Tru-Steam our mission is to provide our customers with a premier steaming cleaning service with accurate facts about carpet cleaning, chemicals, prices, residue, & anything relating to our services. Please feel free to email us anytime with questions @ ask a tech.

Carpet Cleaning












What method do you use for cleaning?

​The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  Tru-Steam's exclusive hot water extraction method (Steam Cleaning) removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.



Do I need to vacuum before the crew arrives?

A light vacuuming in the traffic areas is recommended to remove large debris.  If needed, the crew can pre-vacuum the area to be cleaned.  Also, the equipment is vacuuming the entire time we are cleaning.





Do you move furniture?

We do move light furniture sofas, chairs, tables without lamps & pictures.  There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, beds, dressers with mirrors, etc. We do suggest you remove items off of your furniture like plants, lamps and knick knacks. The customer service advisor will be able to answer any technical questions you might have as well as provide a cost estimate. Thank you for your inquiry and interest in Tru-Steam. Please feel free to contact us once again if you need further assistance.




How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 4-6 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any plastic used with items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.




I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.






I have had my carpet cleaned, but the spots have reappeared. What should I do?


Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If you know you have a troublesome area place fan directly on this spot after cleaning fast drying is key to stopping this problem.  If this does not help, please contact Tru-Steam (912-295-5925) as soon as possible.



Upholstery Cleaning


How often do manufacturers recommend professional cleaning?


Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.   Tru-Steam recommends cleaning every 6-12 months to protect family health.




How does Tru-Steam clean upholstered furniture?


We use our powerful hot water extraction (Steam Cleaning) process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.



The tag on my furniture recommends a dry cleaning method. Can Tru-Steam clean it?


Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.




What does professional cleaning do to the protective coating I purchased with my upholstered furniture?


While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.





How long will it take my furniture to dry?


Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 3-6 hours.


         What's In Your Carpet?


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